Support Triage Agent
Watches your support inbox or helpdesk, auto-categorizes and routes tickets, drafts responses for common issues, and escalates anything sensitive to a human.
Stop chatting with AI. Start delegating work.
Install an always-on digital teammate in 7 days — with safety rails, logging, and a clear ROI, not just a chat box.
Not a platform. A working agent.
Most "agent platforms" start with a canvas and end with a half-finished flow. OpenClaw Quickstart is different: every engagement starts with one clearly defined worker that ships in days, not months.
We focus on workflows like:
- Support triage agent — reads inbound tickets/emails, tags and routes them, drafts replies, escalates edge cases.
- Reporting agent ("Head of Reporting") — pulls metrics from your tools each day, assembles a summary, and flags anomalies.
- SDR agent — responds to inbound leads, asks qualification questions, updates the CRM, and books meetings on your calendar.
You walk away with a worker that runs 24/7 inside your stack, logs and approvals you understand, and a playbook to clone that worker into the next area.
The "quiet" agents that move the needle
These aren't sci-fi assistants. They're the boring workflows you never get to.
Reporting Agent (Head of Reporting)
Nightly, pulls stats from analytics and billing, produces a simple summary, and alerts you when something breaks pattern.
SDR Agent
Instantly responds to new form fills and demo requests, qualifies with 3–5 questions, updates your CRM, and books slots on your calendar.
How we work together
- Map one workflow — 45–60 minute call to pick a single process (support triage, reporting, SDR, or similar) and draw the current vs target flow.
- Co-build the agent — over ~1 week, we wire integrations and prompts; you see every step.
- Test with real data — run against past tickets/records, approve edge cases, tune prompts, and lock in escalation rules.
- Go live with safety rails — agent deployed in your environment with logging, approvals, and rollback points documented.
Packages: how much handholding do you want?
Self-Serve Playbook
For teams with internal dev/ops. You get playbooks for 2–3 core agents (support triage, reporting, SDR) and safety templates; you implement, we answer questions.
Co-Build Sprint (7 days)
The flagship offer. We map one workflow, co-build the agent with you in ~1 week, and hand over documentation & a cloning checklist.
Done-With-You Launch
Everything in the Co-Build Sprint plus 30–60 days of monitoring, tuning, and a few additional small workflows. A launch project, not an endless retainer.
Safe, observable agents by default.
- Tool allowlists — every agent gets only the integrations it needs, with read/write scopes defined.
- Approval points — revenue-impacting actions are proposed, not executed blindly.
- Logs & observability — every agent action is logged with timestamp, inputs, and outcome. You can trace what happened step-by-step.
- Human-in-the-loop — agents handle steps 1–3, you approve step 4, agents close step 5.
How your agents read your docs (without burning tokens)
Your playbooks, specs, and notes stay on your machine. We index them locally with QMD — a hybrid search engine (BM25 + vector search) built by a Shopify engineer — so agents pull only the relevant snippets into context instead of entire PDFs.
- Local-first — docs live on your box; only short snippets are sent to the model.
- Token-efficient — typical research lookups use a fraction of the tokens compared to dumping full documents.
- Higher signal — agents see the parts of your knowledge base that actually matter for the task.
Who this is for
- You have real workflows and tools (email, CRM, Stripe, helpdesk) glued together manually.
- You want a concrete agent in production, not just a sandbox.
- You care about logs, approvals, and being able to explain what your agent is doing.
- You're willing to invest a week to get one workflow truly off your plate.
What to do next
If you already know which workflow hurts the most, book a 30-minute Quickstart call and we'll scope a 7-day sprint. If you're still exploring, start by browsing the agent catalog.